Simon Kriss

Simon Kriss

Simon Kriss is a CX and AI futurist who presents to audiences around the world and works with company boards and C-suite executives to help them better understand where the AI opportunities lie for their businesses, and how they can get started with effective and ethical AI adoption.

He is a divergent thinker who creates unique ideas and solutions, often finding the hidden opportunities for businesses to innovate now and win in the future.

Simon’s career in CX spans over 30 years and he has managed operations in Australia, New Zealand, Hong Kong, China, India, Poland, Ireland, UK, Malaysia, Singapore, Pakistan, Philippines, Indonesia, Japan, Canada and USA.

His industry experience is as broad as its geography, working in banking, insurance, travel, FMCG, energy, government, telecommunications, business process outsourcing and more for global brands like Expedia, HSBC Bank and Cathay Pacific Airways.

Simon is a popular advisor and industry commentator, frequently authoring magazine articles, white papers and books on various topics. Simon is also a highly acclaimed keynote speaker having presented across the globe on the impact of AI, customer experience essentials, enabling technology, industry trends, outsourcing, contact centres, and the future of CX.

Simon holds a Masters in Viticulture and Wine Technology from the University of Melbourne, a Certificate of Disruptive Strategy from the Harvard Business School and is a Graduate of the Australian Institute of Company Directors.

Simon Kriss keynote speaker is also Senior Fellow at the AI for Developing Countries Forum, host of the podcast “AI in 5”, and author of The AI Empowered Customer Experience. He was named in the 2024 CX Top 50 Global Influencers to follow.

Event organisers who book Simon Kriss keynote speaker sessions gain insights from a 30-year CX veteran of Expedia, HSBC and Cathay Pacific who translates complex AI opportunities into practical, boardroom-ready strategies. See more of our AI/Technology keynote speakers or contact us to book Simon Kriss keynote speaker for your next event.

Based in Melbourne
Book Simon Kriss Now

Description

Simon Kriss AI speaker sessions are led by one of the world’s leading voices on Customer Experience (CX) and Artificial Intelligence. He helps organisations harness technology ethically, effectively and strategically. As a CX and AI futurist, Simon presents to audiences worldwide. In addition, he advises boards and C-suite executives on how to identify, implement and scale AI opportunities that create real business value.

Simon’s career spans over 30 years. For example, he has led and advised organisations across Australia, New Zealand, Asia, Europe and North America. As a result, he brings a uniquely global perspective on customer experience, technology and innovation. His international leadership includes operations in Hong Kong, China, India, Poland, Ireland, the UK, Malaysia, Singapore, Japan, Canada and the USA. Similarly, Simon has partnered with respected brands including Expedia, HSBC Bank and Cathay Pacific Airways, guiding them through technological transformation. His industry experience is equally broad, covering banking, insurance, travel, FMCG, energy, telecommunications, government and outsourcing.

Simon Kriss AI Speaker: Keynote Topics

Book Simon Kriss AI speaker for Understanding AI: Demystifying the Future. This keynote simplifies complex concepts for all audiences. Meanwhile, AI Adoption: Navigating the Path to Integration offers a roadmap for business leaders. Enhancing Customer Experience with AI explores how AI can personalise engagement and anticipate customer needs. Finally, Generative AI: Creativity Meets Technology examines the ethical challenges around generative models.

Simon is widely recognised as a leading advisor, author and industry commentator. For instance, he frequently contributes to magazines, white papers and global publications. His insights cover AI, customer experience and the future of work. As an engaging communicator and deep thinker, he bridges the gap between emerging technology and practical business strategy. Simon holds a Masters in Viticulture and Wine Technology from the University of Melbourne. He also completed a Certificate in Disruptive Strategy at Harvard Business School and is a graduate of the Australian Institute of Company Directors.

Connect with Simon on LinkedIn, or browse other AI keynote speakers.

Showreel

Keynote Topics

1. Understanding AI: Demystifying the Future

Explore the fundamentals of artificial intelligence, from its origins to its current state. This session will break down complex concepts, making AI accessible to all audiences. Attendees will learn about the different types of AI, key technologies, and real-world applications, empowering them to engage with AI in their personal and professional lives.

2. AI Adoption: Navigating the Path to Integration

As organizations increasingly look to integrate AI into their operations, this keynote will provide a roadmap for successful adoption. We’ll discuss best practices, common pitfalls, and strategies for fostering a culture of innovation. Discover how to align AI initiatives with business goals, manage change, and leverage AI to drive efficiency and growth.

3. Enhancing Customer Experience with AI

Customer experience is evolving rapidly, and AI is at the forefront of this transformation. In this keynote, Simon will explore how AI can personalize interactions, streamline processes, and predict customer needs. Learn about successful case studies and actionable strategies to leverage AI for improved customer engagement, satisfaction, and loyalty.

4. Generative AI: Creativity Meets Technology

Dive into the transformative world of generative AI, where machines can create content and solutions. This session will showcase the capabilities of generative models and their implications for different industries and the ethical considerations that come with this powerful technology

Related Speakers