Simon Kriss
Simon Kriss is a CX and AI futurist who presents to audiences around the world and works with company boards and C-suite executives to help them better understand where the AI opportunities lie for their businesses, and how they can get started with effective and ethical AI adoption.
He is a divergent thinker who creates unique ideas and solutions, often finding the hidden opportunities for businesses to innovate now and win in the future.
Simon’s career in CX spans over 30 years and he has managed operations in Australia, New Zealand, Hong Kong, China, India, Poland, Ireland, UK, Malaysia, Singapore, Pakistan, Philippines, Indonesia, Japan, Canada and USA.
His industry experience is as broad as its geography, working in banking, insurance, travel, FMCG, energy, government, telecommunications, business process outsourcing and more for global brands like Expedia, HSBC Bank and Cathay Pacific Airways.
Simon is a popular advisor and industry commentator, frequently authoring magazine articles, white papers and books on various topics. Simon is also a highly acclaimed keynote speaker having presented across the globe on the impact of AI, customer experience essentials, enabling technology, industry trends, outsourcing, contact centres, and the future of CX.
Simon holds a Masters in Viticulture and Wine Technology from the University of Melbourne, a Certificate of Disruptive Strategy from the Harvard Business School and is a Graduate of the Australian Institute of Company Directors.
Based in Melbourne
About
Keynote Topics
1. Understanding AI: Demystifying the Future
Explore the fundamentals of artificial intelligence, from its origins to its current state. This session will break down complex concepts, making AI accessible to all audiences. Attendees will learn about the different types of AI, key technologies, and real-world applications, empowering them to engage with AI in their personal and professional lives.
2. AI Adoption: Navigating the Path to Integration
As organizations increasingly look to integrate AI into their operations, this keynote will provide a roadmap for successful adoption. We’ll discuss best practices, common pitfalls, and strategies for fostering a culture of innovation. Discover how to align AI initiatives with business goals, manage change, and leverage AI to drive efficiency and growth.
3. Enhancing Customer Experience with AI
Customer experience is evolving rapidly, and AI is at the forefront of this transformation. In this keynote, Simon will explore how AI can personalize interactions, streamline processes, and predict customer needs. Learn about successful case studies and actionable strategies to leverage AI for improved customer engagement, satisfaction, and loyalty.
4. Generative AI: Creativity Meets Technology
Dive into the transformative world of generative AI, where machines can create content and solutions. This session will showcase the capabilities of generative models and their implications for different industries and the ethical considerations that come with this powerful technology
