Description
Amanda Stevens business speaker sessions focus on her specialty: the customer experience. She is passionate about it. She blogs about it and writes books about it. Her approach goes beyond a one-dimensional customer service message. Instead, her content is based on powerful, proven strategies. These strategies turn customers into advocates, and they can be applied to any industry.
Amanda customises her approach for every brief. She tailors her stories and directs her message accordingly. She layers in powerful communication and delivers lessons that resonate at every level of an organisation. In addition, she facilitates workshop discussions and interactive team exercises where appropriate. Amanda holds a double degree in marketing and consumer psychology. She has also authored five books. As a marketing consultant, she has worked with brands such as Microsoft, Westpac, Foxtel, Lend Lease and Priceline, as well as advising at the highest levels of Australian politics.
Amanda Stevens Business Speaker: Keynote Topics
Book Amanda Stevens business speaker for The Consumer of Tomorrow. This session makes the case for connecting with rapidly changing consumers through collaboration and customisation. Turning Customers into Advocates reveals ten proven principles of customer service excellence. It is peppered with case studies and Amanda’s trademark humour and energy. With four keynote topics and four workshop options, she can open or close any conference. Alternatively, she can facilitate a tailored workshop for a small leadership group.
Amanda has shared the stage with Sir Bob Geldof, Sir Richard Branson and Condoleezza Rice. She has presented to audiences ranging from 30 to 3,000 people at every level of business. As a result, her insights help brands shift from a transactional to a relationship mindset. This creates raving fans and stronger bottom-line performance for every organisation she works with.
Keynote Topics
The Consumer of Tomorrow
A highly connected human with high expectations … of brands and themselves
In a world where consumers have never had more choice, brands that put their customer at the heart of everything they do are the ones winning market share.
Bolstered by case studies and examples – customised to the audience – Amanda makes the case for connecting with the consumer of tomorrow via collaboration, customisation and celebration.
Turning Customers into Advocates
10 Steps to Creating Raving Fans for Your Brand
The customer experience has never been a more critical factor in a brand’s performance.
In this signature presentation, Amanda reveals the ten proven principles of customer service excellence. Highly tailored and peppered with proven case studies, memorable stories and Amanda’s trademark humour and energy, audiences are inspired to think bigger and move from a transactional to a relationship mindset, creating raving brand fans and bottom-line performance.
Turning Customers into Advocates is a conversation starter, an idea sparker and inspires audience to curate a customer experience culture from within.
Epic
12 Steps for Delivering Truly Memorable Customer Experiences
Good organisations deliver customer experiences that are expected, or even exceptional. Great organisations deliver customer experiences that are EPIC. Experiences that have an immediate, lasting, measurable impact and deliver ripple effects of positivity and performance throughout an organisation forever.
EPIC is a mindset. It’s a way of doing things that goes the extra mile, anticipates, pre-empts and delivers celebrity service.
EPIC is about striving for service standouts. And having fun doing it.
EPIC is a blueprint that can be incorporated into the DNA of an organisational culture that enables everyone from the CEO down to focus on exceeding the expectations of its customers at every touchpoint.
Retail Revival
Strategies for Re-igniting your Brand
How to re-ignite, re-invent and become a retail renegade.
Shifting consumer expectations, online shopping acceleration, staff shortages, and the rollercoaster of economic pressures and consumer confidence levels have left retailers battle weary and rightly so.
This presentation outlines a blueprint for a retail revival for any small business looking to future-proof by building massive amounts of customer loyalty and advocacy.
